Last Updated: September 4, 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product within 5 days of delivery, subject to the conditions outlined below.

1. 5-Day Return Policy

You can request a return within 5 days from the date your order is delivered.

To be eligible for a return, the product must meet the requirements mentioned in this policy.

Return requests submitted after the 5-day return period may not be accepted.

2. Return Eligibility

A product may be eligible for return if:

• You received a damaged product.
• You received a defective or non-functional product.
• You received the wrong product.
• The product is significantly different from its description.
• The product is missing essential parts or accessories.
• The product does not meet the applicable return conditions stated on the product page.

The product must generally be:

• Unused and in its original condition.
• Returned with the original packaging.
• Returned with all accessories, manuals, tags, labels, and other included items.
• Free from customer-caused damage, stains, marks, alterations, or signs of misuse.
• Accompanied by the original order details or proof of purchase.

3. Products That May Not Be Eligible for Return

Due to the nature of certain products, some items may not be eligible for return.

These may include:

• Products specifically marked as non-returnable on the product page.
• Products damaged due to misuse, negligence, accidents, or improper handling.
• Products that have been altered, modified, repaired, or installed incorrectly by the customer.
• Products without their original packaging, tags, accessories, or components where these are required for the return.
• Products showing signs of use beyond what is reasonably necessary to inspect the product.
• Products returned after the 5-day return period.
• Items that cannot be resold due to hygiene or safety considerations, where applicable.

For electronics, we may require verification of the reported defect before approving a return, replacement, or refund.

4. How to Request a Return

To request a return, contact our customer support within 5 days of delivery.

Please provide:

• Order number
• Customer name
• Contact information
• Product name
• Reason for the return
• Clear photographs of the product
• Photographs of the packaging, where applicable
• Video evidence for defective or damaged electronic products, if requested

Our team may review the information and determine whether the product qualifies for a return.

5. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

After reviewing your request, we may:

• Approve the return.
• Request additional information or photographs/videos.
• Offer a replacement.
• Offer a refund.
• Reject the request if the product does not meet the return conditions.

If the return is approved, we will provide instructions for returning the product.

6. Return Shipping

Where the product is confirmed to be damaged, defective, incorrect, or otherwise eligible under our return policy, we may arrange or cover the applicable return shipping cost, subject to verification.

For returns requested for reasons other than a product defect, damage, or incorrect item, return shipping charges may apply where permitted.

Return shipping arrangements and charges will be communicated to the customer before the return is processed.

7. Product Inspection

Returned products may be inspected after we receive them.

The product must match the item associated with the approved return request and must meet the applicable return conditions.

If the returned product is found to have been used improperly, damaged by the customer, altered, or returned without required components, the return may be rejected.

8. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

The refund may be issued to the original payment method or through another available method, depending on the payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Shipping or other charges may be non-refundable where permitted by applicable law and the circumstances of the return.

9. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement availability depends on product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund, subject to applicable terms and law.

10. Damaged Products

If your package or product arrives damaged, please contact us as soon as possible and within the 5-day return period.

We recommend taking photographs or videos of:

• The outer packaging.
• Shipping labels.
• Any visible damage to the package.
• The product and its packaging.

This information may be required to process your claim.

11. Wrong Product

If you receive a product different from the one you ordered, contact us within 5 days of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

Please do not use the incorrect product if you intend to return it.

12. Electronics

For electronic products, customers should inspect the product promptly after delivery.

If an electronic product is defective or not functioning as expected, contact us within the 5-day return period.

Depending on the product and issue, we may request photographs, videos, troubleshooting information, or other details to verify the issue.

Products damaged due to liquid exposure, physical damage, improper installation, voltage fluctuations, unauthorized repairs, misuse, or other customer-caused issues may not qualify for a return.

Manufacturer warranty terms, where applicable, may be handled separately according to the manufacturer’s warranty policy.

13. Fashion Products

Fashion products must generally be returned unused, unworn, unwashed, and with their original tags and packaging attached.

Products showing signs of wear, washing, alteration, stains, damage, or missing tags may not be eligible for return.

Size-related returns or exchanges are subject to the return conditions displayed on the relevant product page.

14. Home Décor Products

Home décor products must generally be returned unused and in their original condition and packaging.

Products damaged after delivery due to improper handling, installation, storage, or use may not qualify for a return.

Certain fragile, customized, or specially made décor products may be non-returnable where clearly stated on the product page.

15. Cancellation

Orders may be cancelled before dispatch, subject to our order processing procedures.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

16. Return Abuse and Fraudulent Claims

We reserve the right to refuse returns, replacements, or refunds where we reasonably believe that the return policy is being misused.

This includes repeated fraudulent claims, returning a different product, intentionally damaging products, submitting false information, or other abusive activity.

17. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

18. Contact Us

If you have questions about returns, refunds, or replacements, please contact us:

Business Name: Nameste.shop
Email: manuzangid249gmail-com
Phone: +91 7878383686
Address: Mansarovar jaipur Rajasthan India (302020)

We are committed to handling eligible return and refund requests fairly and providing a smooth experience for our customers.